Refund policy

Return & Refund Policy

At Tumiskincare Collection, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Returns

Due to hygiene and safety reasons, we do not accept returns on opened or used skincare products.

Returns are only accepted if:

• The product was damaged during delivery

• The wrong item was delivered

• The item is expired or defective

Return Request Time

Customers must report any issue within 24–48 hours after receiving their order.

Proof Required

To process a return or refund request, customers must provide:

• Clear photos or videos of the product

• Order number or proof of purchase

Refunds

Refunds may be approved if:

• The product is unavailable after payment

• The order cannot be fulfilled

• A damaged or incorrect item cannot be replaced

Approved refunds will be processed within 3–7 business days.